Text Messaging Terms

These terms cover the PBS Maintenance job alerts text messages sent by PBS Facility Services LLC, doing business as PBS Maintenance (“PBS”, “we”, “us”) from the PBS Maintenance web app at maintenance.pbsny.com.

Program name

PBS Maintenance job alerts

What we text, and to whom

We text the clients and contractors who work with PBS, their technicians, store staff and other app users — only those who opted in to texts for their own mobile number. Messages are about the work, for example:

• new service requests;
• job awards and assignments;
• work order, schedule and job updates;
• messages from the PBS team, and our replies when you text us; and
• account notices, such as sign-up and onboarding steps.

You can reply to our texts. Your reply reaches the PBS team in the PBS Maintenance app, and we may answer by text.

We do not send marketing or promotional texts. Every message starts with “PBS Maintenance:”.

How you opt in

You opt in by ticking the text-message box when you set up your account in the app or in your profile, or by telling PBS or your company that you agree to receive these texts at your number. The box is never pre-ticked.

This is what the opt-in looks like in the app:

Mobile number for texts

516-555-0100

Yes, text me PBS Maintenance job alerts (work order updates, new requests, awards and messages from PBS) at this number. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. See our SMS Terms and Privacy Policy.
Optional — you can change this any time in your profile.

Frequency and cost

• Message frequency varies with the work assigned to you.
• Message and data rates may apply. Check your mobile plan.

Stop and help

Reply STOP to cancel, HELP for help.

Reply STOP to any message and we will stop texting that number; you may get one final message confirming it. You can also turn texts off in your profile. To start again, reply START or turn texts back on in your profile.

Reply HELP for help, or email info@pbsny.com.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Consent is optional

Agreeing to receive text messages is not a condition of purchase or of working with PBS. Email notifications continue whether or not you get texts.

Privacy

How we handle your mobile number and other information is explained in our Privacy Policy. We do not share your mobile number or text-message opt-in data with third parties or affiliates for marketing or promotional purposes.

Contact us

Email info@pbsny.com or write to PBS Facility Services LLC, d/b/a PBS Maintenance, 7901 4th St N, Ste 300, St. Petersburg, FL 33702.

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